Now, before you get yourself any more frustrated and upset, try contacting customer service at Paragraph Publishing. The number I have is + 44 (0) 1795 414979. When I was having difficulty with renewing my subscription, Helen Slater at Customer Services email@example.com
was a tremendous help. If email doesn't cut it, a phone call usually does the trick.
In the alternative email someone on the masthead of the website with your problem. (ie: Rob, Matt, etc.) Paragraph Publications is in business to sell to the whisky market and wouldn't intentionally put-off any prospective or returning customer. Let them know your concerns so they can have the opportunity fix any problems they may have.