We have two issues here:
1. Non-receipt of copies. This happens to a very, very small proportion of our subscribers. Jeroen is one of these. We use the same method and principles for each subscriber. I have no idea why sometimes Jereon does not receive a copy and sometimes he does. The important aspect is how we react to it. When he tells me he hasn't got his copy when I know other subscribers in the same territory have, I send him a replacement. Obviously, this is not good for me either as it costs me two copies and despatch twice too. I am looking into it.
2. Overseas distribution times. We use similar methodology to the majority of consumer periodical publishers. It takes time because we are a specialist magazine (unlike, say, Newsweek) and do not, therefore, have the ecomony of scale to be able to afford delivery within four days. We do offer an Express service for those subscribers desperate for thier copies.
Having said that, I assure you that I am reviewing the entire distribution system and hope to improve the service.
If you have any questions or suggestions, feel free to send them to me: firstname.lastname@example.org