Dear Mr A
Firstly, I would like to thank you for giving me your business. I understand from this forum and other forums like this one, you feel you have been let down by myself and my colleagues as you state 'you are a victim' and that any customer of mine is, and I quote you 'very unlikely you are getting the products'.
I do not spend my time on these forums as I have a business to run. I appreciate ther were issues with certain people around the winter of 2009/2010. These issues have been resolved and the persons concerned have told me they are satisfied with the outcome. I am making a concerted effort, in these challenging business times, to ensure everyone I deal with is dealt with in the manner they deserve, be thet buyer or supplier alike. Like all businesses, there are issues, but there ways and means to deal with those.
I am not aware of any customer who has not received a bottle, for whom I am not in contact with. Posting upwards of 50 bottles a day, there will always be brekages and losses. There is a due process to deal with these, including commuincation with the carrier and communication with the customer to get the matter resolved. I have no idea who you are, especially if you are threatening the use of county court claims against me.
I am dissapointed you have felt the need to sully the name of my company this way. However, I recognise this is an open society and everyone has an opinion.
All I ask is that you ring myself on 01261 812353 (Monday to Saturday 9am to 5.30pm) or email me firstname.lastname@example.org
and discuss the matter so we can resolve the issue.
Finally, as a final word to all the whisky buying public who are reading this. If you have an issue, then ring the whisky shop owner and talk to them. Yes use forums like this if you dont get any satisfaction, and if you do resolve the issue, why not give us whisky retailers a break and repost to say the issue has been resolved. I know I have had issues in the past,, some of which have been posted on this forum, but none have reposted after the event to say it had been sorted. Thank you for reading htis, and finally, Mr A ... give myself a call and lets get this thing sorted