The Whisky Exchange - London
Just thought that I would like to share this with anyone out there who may be interested - I purchased (yesterday) a bottle of Glenugie (Celtic Heartlands), 27-YO as I remember from The Whisky Exchange in London for £399. I received an e-mail from them this afternoon telling me that the box to the bottle was badly damaged in 3 different ways so would I still want to proceed with the order or do something else? Fair enough I thought and the man I spoke to was very courteous and helpful. I made a verbal offer of £300 for the whisky but all he could offer was a 5% discount, possibly rising to 15% with free p&p (saving me £6.95). Therefore I asked for my CC to be refunded in full immediately and I would keep an eye on their stock and would purchase in the future. To my dismay this evening, I noticed that the bottle was back on offer for £399 with no mention of the damage to the box and the picture featured on their website was of a different bottling so they hadn't even tried to upload a correct image of the item in question. I have e-mailed my contact back to let him know how I feel but this is not the first time I have experienced directly a form of arrogance from them. I know and they also know that they have a fantastic selection available and I am sure that they can monopolise the market in the UK however I feel that they are taking the p*ss here. Does anyone else agree (or indeed disagree) with my comments? Plus does anyone else know of suppliers in the UK with a good selection of Glenugies? I spend a lot of time scouring the internet for bottles and I have many different companies saved in my whisky folder, but any suggestions would be most appreciated.