Good to hear, but then again, when have you heard a brand ambassador being disagreeable?
Nine times out of ten, I can ascertain pretty quickly that I know more about a distillery's history and whisky than their own brand ambassadors, and I'm sure you've had similar experiences.
(Tom from Belgium told me a story once where his local Macallan Brand Ambassador confidently assured him that Macallan had never produced or bottled a 15 year old!

)
Cheers,
Admiral