I am a bit puzzled - am I just very unlucky, or what is taking place here?
After having to enquire twice separately regarding what on earth had happened to my order, I received an email from someone called Jean Francois Dehe. He made a very vague reference to an email supposedly sent to me more than two days after my order was processed, and stated that they do not have the goods I ordered, and may get them sometime, if I am still interested.
Heavens! First of all, this implies to me that these dear gents were selling goods they were NOT in possession of!
After all, I received an order confirmation, and actually nothing else afterwards (so not even the whatever email that was supposedly dispatched to me more than two days after my order was made). Hmm. This is not good business conduct, if you ask me.
Secondly, had I not started to chase them about, I would have not heard anything further apart from the credit card billing.
I really wish to clear this matter in earnest with the company, but Mr. Dehe did not even copy the claimed email to his communication so that I could have seen what was written.
But I am astonished - if internet is a significant source of orders, then how is it possible they sell goods they seem not to have - and even confirm the orders? Similarly, if a problem did exist, why I received nothing from them (even supposing that the first communication WAS sent despite of me not receiving it, how come it took them three days to react?).
I do write this with true concern to alarm fellow whisky enthusiasts: Any company that sells goods they actually do not have, are not in my humble opinion conducting their business very admirably. I shall keep you posted as to what takes place with this issue.