Problems with a German whiskyshop
I was wondering if anyone has had any dealings with a German whisky shop called Scoma?
Last year I made a few orders, including the purchase of a few bottles of Port Ellen. At first they shipped me all ordered products minus one bottle of Port Ellen - and did not inform me beforehand of this chance, so that I could have perhaps either changed my order, or cancel the one P-E bottle. I put this down to their poor english skills, as after calling them I realized that nobody at the shop spoke any english really.
I did get the P-E bottle later and ordered a few other bottles with it, all went fine, and all the shopping was charged from my credit card.
After not having any dealings with the shop for several months, to my astonishment I received in the mail an invoice from them for one Port Ellen just recently. On the invoice, someone had written "sory we forget". ?? I rechecked all my purchase transactions, as well as my credit card bills, and quickly realized that they are trying to doublecharge me for one of the Port Ellens.
Now my first thought was that this is surely a mistake in their bookkeeping, due to the mishap with the bottle. However I must sadly conclude after three emails to them (all written both in english and german) and not receiving ANY reply that dear Scoma is really trying to rip me off, as some say. I just received my credit card bill and sure enough, there is a charge from this company on my bill, matching the cost of one Port Ellen.
I would like to warn others due to this incident - I can certainly understand that mistakes can happen, but this seems less and less like a mistake. I am using three email addresses I have for them, including the same one I still occasionally receive advertisement emails from the shop. I sincerely doubt that they have not received my emails. I would call them, but they do not speak any english, and my german is truly poor.
I feel rather confident that I will not have to pay for goods a second time, as I have all the documents of each transaction with me. But I would not give this company my credit card details any more, this is certain. Be warned.