Kilchoman,
Didn;t find them the most helpful when i was on Islay, there were renevating but had asked a month before we went if we could pop in and sort out payment etc for a cask, whihc they said was fine, when we arrived, they were too busy to talk to us, and said when the money had been transferred to their account they'd fill a cask for us.
I'm sure it was a one off, but still if you invte somebody over you should make the effort to stand by your word, but we got another laddie cask instead, which is probably just as well as i'm not a fan of the new spirit at all, i agree its excellent but just not for me at all.
Rob